Any reputable tile installer will tell you that the prep work is the most important part. That's why if there is a significant price difference between any quotes you get, you should be highly suspicious of the low bid. Having tile installed in your home or business should not only end in a stunning look after it's first installed, you should not have that spoiled by poor quality in as little as a few months. One of the additional efforts we make is to check back on past customers months and even years after a tile installation. Tile is naturally very durable, and with proper cleaning regularly, you should be getting years of trouble free performance. With the additional step of following up, we not only confirm your long term satisfaction, we are able to document it for the benefit of others looking for a good tile installer.